They are no longer taking Astro 220's in for repair and also they are no longer taking DC 40's in for repair.ĭC 30's for the time being can still be repaired. Updated Information on Garmin Repair/Exchange program.
*Do not attempt to update the T series collars or DC 50 with a MAC computer Follow the onscreen instructions for updating them.
Download and install Garmin WebUpdater to update the collars and handheld Dog Tracking devices. Thanks again for your advice!īurg on Gamins website it does say to not use a MAC Computer.īefore using the T series collars or DC 50, ensure the latest firmware is installed*. A learning experience for me, but I wish Garmin had some info stating not to update a TT15 with a MAC.
It was the MAC update on the TT15 that messed it up. They honored the warranty so I'm sending it in. Thank you, Bruce! I called Garmin and they had me try the same things that you suggested, but no luck. If you purchased it from me call 90 this morning and I will see what I can do. That means holding the start button for several seconds. Your putting the collar in the pairing mode when your trying to attach it. If it don't work then the only thing is to call Garmin and see if they will warranty it. Perform that and then update with a windows computer.
Garmin website tells you how to do a master reset. If you tried to update your collar with a MAC it may be ruined.
And I did try updating with a PC but the webupdater wouldn't recognize the collar when I did that. I see on the garmin FAQ that using a MAC Computer can cause problems with updates. The Collar just blinks red and after the original update, it will not recognize the device on the webupdater.
I followed the directions in the manual -Dog List - Add Dog - Are you near a collar -Yes but the collar doesn't ever sync with it. When I tried to sync the collar to the alpha for the first time it would not. I immediately used the garmin/webupdater to update the alpha and collar. I just recently purchased an Alpha 100 with a tt15 collar. Pete I wrote you a long reply to your PM and then it would not send. The equipment used on them gets the most wear and tear than any other type of hound. It just might be your location and the files your sending garmin should lead them to the problem. That collar would show up like 77 miles away a lot of times. I know when the 50's came out there were a couple locations in the US that gave that collar problems. Whoever your contact is I would contact them and just tell them you had enough and would like some new-not refurbished collars and start over again. About the time I started worrying about it she popped back up and was fine all night. We used 3 on dogs for about two hours last night and the only glitch I saw was one dog I lost communication on for just a couple minutes when I felt I shouldn't. We updated one and changed one out and they are doing good so far. Mine showed the dog not being where it was suppose to me and then it would go into a sleep mode and not want to wake up. Had a couple customers around that same time frame have similar problems. We did have a problem about 3 months ago with one collar. Pete, I sell a lot of them and if my customers have a problem I am usually the first to know as I work hard to solve their problems. We personally use them and had one collar loose communication like you stated, but an update solved it's problem.īruce- i have sent them back one of them twice- sometimes when they quit they have lost that additional update- sometimes not- been sending files to garmin - sometimes i hear back from them - it seems when i make a little noise on internet im more likely to hear back- meanwhile - they stop working on me 2-3 times a week-and sometimes worse than that- i depend on them to handle my dogs- tone them on regular basis on hot track and shock if i have too - cant really do that without gps - im glad they work great for you- they DO NOT work great for everybody-maybe they are worse on beagles on hare-maybe worse on canadian border- beagles normally run 20+ miles in a day and not go 500 yards away-never know when a hare might take off and go a mile or two but on average they dont go far- every time i hear that warning beep that theyve lost gps i cringe- a big % of the time thats it they are done- shut off and power up and that fixes them most the time- they are warranteed - i can send back and get replacements but so far replacements have not been better I see where you said all your stuff has been upgraded so my only suggestion is to send them back and get new ones. Pete I thought they had that bug worked out with the upgrade. Show all 408 posts from this thread on one page